FAQs

WHAT IS YOUR RETURNS POLICY?

You can read our full returns policy here

IS MY ORDER ELIGIBLE FOR RETURN IF I HAVE USED A DISCOUNT CODE?

Yes - If you have used a discount code, your order is still eligible for a return, as long as you have met all other returns requirements (please click here to see all returns requirements)

I PURCHASED MY ORDER ON SALE, CAN I STILL RETURN IT?

No - all items purchased on sale are ineligible for returns. This includes items from our sale section, and any orders placed during our BLACK FRIDAY/CYBER MONDAY, and BOXING DAY Sales.

WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?

If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item within 7 business days of receiving it. Please email us to resolve this issue.

Any return shipping expenses will be reimbursed. Please ensure returned garment is in original unworn condition.

I RECIEVED A FAULTY ITEM - WHAT SHOULD I DO?

If you have received a faulty item, please email us with photos attached within 7 days of receiving your item. 

I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?

Please contact us via email and we will help you to change the size asap, as long as you contact us before the product is shipped. Please remember during launch/restock periods we receive high volumes of orders and emails, and can't always make changes to orders in time before they're shipped.

This also depends if the product has stock in the size you are after.

DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?

No. Please refer the Shipping page on our website, which outlines important information regarding import liabilities, taxes and the associated costs.

I PLACED AN ORDER CONTAINING PRE ORDER ITEMS, WILL MY ORDER GET SHIPPED TOGETHER OR SEPARATELY? 

All will be shipped together. If you have placed an order with multiple items containing both pre-order, and in stock items, your order will be shipped together (Once the pre order shipment has been received). To avoid any delays, we recommend placing two separate orders if you would like your items to be shipped separately.